bCasino FAQ for New Zealand Players

Welcome to the frequently asked questions page for bCasino Online. As a new online casino, we understand you likely have many questions about our services, games, and policies. Our goal is to provide clear, helpful information to assist you in getting started and having an enjoyable experience playing your favourite casino games from the comfort of your own home.

On this page, you’ll find answers to some of our most common questions about account setup, promotions, gameplay rules, and more. Don’t see your question answered here? bCasino friendly support team is available 24/7 via live chat to help with any other inquiries.

General Questions

What is bCasino?

bCasino is a licensed online platform offering a wide variety of games, including slots, table games, and live dealer options.

How can I create an account?

To create an account, click on the ‘Sign Up’ button, fill in the registration form, and verify your email.

Is bCasino a licensed casino?

Yes, we operate under a valid online gaming license.

What age restrictions apply at bCasino?

You must be at least 18 years old to play.

How can I verify my account?

Account verification is done by submitting proof of ID and address through the account section.

Deposits & Withdrawals

How do I deposit funds into my account?

Log into your account, go to the cashier section, select your preferred payment method, and follow the instructions.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards, e-wallets, and bank transfers.

Is there a minimum deposit amount?

Yes, the minimum deposit amount depends on the payment method but is generally NZD 20.

How do I withdraw my winnings?

Go to the cashier, select ‘Withdraw,’ choose your payment method, and submit your request.

What is the minimum withdrawal amount?

The minimum withdrawal amount is typically NZD 50.

How long does it take to process withdrawals?

Withdrawals are processed within 24 to 48 hours, depending on the payment method.

Are there any fees for withdrawals?

bCasino does not charge withdrawal fees, but your payment provider may.

Bonuses & Promotions

Does bCasino offer a welcome bonus?

Yes, new players can claim a welcome bonus upon their first deposit.

How can I claim a bonus?

To claim a bonus, select it during your deposit or enter a promo code if required.

Are there wagering requirements for bonuses?

Yes, all bonuses are subject to wagering requirements, which vary by promotion.

Where can I view the active promotions?

You can view all current promotions in the ‘Promotions’ section of the website.

Can I combine different bonuses?

No, bonuses cannot be combined unless explicitly stated in the promotion terms.

What happens if I don’t meet the wagering requirements?

If wagering requirements are not met, the bonus and any associated winnings may be forfeited.

Slot Games

What types of slot games are available?

We offer a variety of slot games, including classic slots, video slots, and progressive jackpots.

How do I choose the right slot game to play?

You can browse the game categories, read descriptions, and try demo versions to find a slot that suits your preference.

Do bCasino slots have bonus features?

Yes, many slots feature bonus rounds, free spins, and special symbols.

What is RTP in slot games and how does it affect my gameplay?

RTP (Return to Player) is the percentage of wagered money a slot will return over time. A higher RTP means better chances of returns.

Are there progressive jackpot slots?

Yes, the platform offers several progressive jackpot slots with large prize pools.

Table Games

What table games can I play?

We offer a wide selection of table games, including blackjack, roulette, baccarat, and poker.

Does bCasino offer different variations of blackjack or roulette?

Yes, multiple variations of both blackjack and roulette are available to play.

Are live table games available?

Yes, bCasino has a live casino section where you can play live dealer table games.

What are the minimum and maximum bets for table games?

Bet limits vary depending on the table, with options for both low-stakes and high-rollers.

How do I improve my skills in table games like blackjack and poker?

You can practice in demo modes, read game guides, and explore strategy tips online.

Security & Fairness

How does bCasino ensure player security?

Our platform uses SSL encryption technology to protect all transactions and player data.

Are my personal and financial details safe?

Yes, your personal and financial information is stored securely and never shared with third parties.

What encryption technology do we use?

We use industry-standard 128-bit SSL encryption to secure player data.

How does bCasino guarantee the fairness of its games?

All games are tested and certified by independent auditors for fairness and randomness.

Account & Technical Support

What should I do if I forget my password?

Click on the “Forgot Password” link and follow the steps to reset your password.

How can I update my account information?

You can update your details by going to the “My Account” section and selecting the relevant fields.

How do I close my account?

To close your account, contact customer support for assistance.

What should I do if I encounter technical issues while playing?

If you experience technical issues, try refreshing the page or clearing your browser cache. Contact support if the problem persists.

Responsible Gambling

How can I set deposit limits on my account?

You can set deposit limits by going to the responsible gaming section in your account settings.

What tools are available for responsible gambling?

We offer tools like deposit limits, time-out periods, and self-exclusion options.

Can I self-exclude?

Yes, you can request self-exclusion for a specific time or permanently through the responsible gaming section.

How do I contact support for responsible gambling?

For responsible gambling support, contact the customer service team or visit the responsible gaming section.